Pearl-Plaza for Entertainment and Recreation
Unify Post-Visit Experience Data for Entertainment and Recreation
Anticipate and Exceed Guest Expectations with Every Interaction
Start Improving Experiences Today!
Providing memorable experiences starts with knowing your audience
Whether it’s a thrill-seeker at an amusement park or a film fanatic at a movie theatre, the key to success lies in understanding exactly what your guests want. By collecting feedback at every touchpoint—from pre-visit surveys to post-visit reviews—you can craft unforgettable experiences that keep them coming back for more.
Stronger Signals
Richer Insights
Smarter Actions
Solution Overview
Deliver Unforgettable Experiences That Keep Visitors Coming Back
With tools that capture real-time feedback through surveys, social reviews, or calls, Pearl-Plaza makes it easier to understand, analyze, and act on customer experience. Its AI-powered insights and user-friendly features help enterprises of all sizes enhance guest experiences with minimal effort and maximum impact.
Connect with Visitors and Create Emotional Loyalty
With AI-powered sentiment analysis, you can uncover the emotions and themes behind customer feedback, allowing for fast responses to concerns and the celebration of positive moments.
Make Data-Driven Decisions, Quickly
Whether it’s managing staffing during peak hours or offering personalized promotions, Pearl-Plaza helps you make quick, informed decisions that enhance the guest experience and keep them coming back.
Stand Out in a Crowded Market by Consistently Delivering Engaging Experiences
Guests expect consistency across all your locations. Pearl-Plaza’s tools help you maintain the same high level of experience, ensuring every guest enjoys seamless, unforgettable moments no matter where they are and out of competitor’s venues.
Reputation Management
Better Online Reputation Equals Better Sales
Proactively transforms your online reputation from a potential vulnerability into a competitive advantage where public perception directly impacts attendance and revenue.
Strengthen Your Brand with Proactive Monitoring
Ensure your venues stay on top of reviews and social media feedback for consistent brand visibility. Easily manage online reviews, social chatter, and respond to feedback so you protect and enhance your brand’s reputation at all times.
Manage Your Reputation
Respond with Intelligence to Build Trust and Loyalty
Don’t just react—engage! Use AI to tailor responses to guest reviews that show you genuinely value their input and are committed to ongoing improvement.
By responding to both positive and negative feedback with care, you build trust, turning satisfied guests into loyal advocates and defusing potential issues before they escalate.
Automate Actions to Guest Reviews Quickly and Effectively
Keep your finger on the pulse of what guests are saying in real-time. Pearl-Plaza’s platform monitors online reviews across multiple channels—whether it’s Google, Yelp, or social media—so you can stay informed and automate actions quickly.
Integrated Customer Experience
Combine Surveys with Omnichannel Feedback for End-to-End Journey Insights
Pearl-Plaza empowers venues to capture critical guest insights through surveys at every touchpoint while making feedback submission effortless through flexible options like email, in-app and web surveys, Point of Sales, IVR, QR codes, and SMS. By unifying feedback you can transform diverse guest input into more personalized, memorable experiences that drive increased loyalty and satisfaction.
Capture 70% More Guest Insights with AI-Powered Surveys
Whether you’re measuring satisfaction with specific attractions or overall event experiences, you can tailor your questions to focus on what truly matters. With AI-powered agents seamlessly integrated into your surveys, you’ll gain a quick, actionable understanding of customer preferences.
Turn Customer Conversations Into ROI-Improvements
Every interaction offers an opportunity for improvement. With Pearl-Plaza, you can break down interactions between guests and customers, and the conversations they have with your teams—whether it’s booking a class online, interacting with your chat bot, or an email with your location manager.
Retain and Grow Your CustomersIdentify Guest Experience Across All Journey Touchpoints
Pearl-Plaza connects to all guest experience data and uses a combination of NLP and AI to determine journey stage, impact, intent and more from your omnichannel data.
Predict the Impact of Improvements
Identify drivers of customer experience, and see how proposed improvements translate to CSAT, NPS, Effort—and of course, the bottom line.
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