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Welcome to The Revolution
We’ve created a new discipline that goes beyond surveys, satisfaction scores, and experience management. It’s called Experience Improvement, or as we like to call it: XI.
THE XI OPPORTUNITY
Why do experiences—and business results—fail to improve?
Improvement requires a solid understanding of the foundation you’re starting on. And when it comes to CX, that’s a lot harder than it sounds. Journeys are complex, dynamic, and require continuous adaptation to keep up with changing expectations. And just when you get a hold of your CX strategy, you find that your NPS, CES and CSAT are difficult to correlate to business outcomes and ROI.
THE XI SOLUTION
Improving Experiences Requires World-class Tech and Services
Some companies choose a CX platform. Others choose a CX agency. But to truly improve experiences, you need a partner that can do both—give you the best technology and advisory services under one roof.Â
Effectiveness of this value proposition is seen through our 98% client retention rate.
THE XI RESULTS
ROI in Half the Time as the Competition
How do we know it works? Our users report Pearl-Plaza generated return on investment in less than half the time of its closest competitors. This level of partnership means you can improve the experiences that lead to retaining more customers, increasing your share of wallet, acquiring new customers, and of course do it in the most cost effective way possible.
Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with Pearl-Plaza to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
— Tyler Saxey, Director, Customer Experience, Foot Locker
Experience Improvement Resources
XI Delivers Business Success
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Human
When did we become numbers, cases, scores? It’s time to make business human again.
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Solve for X
How do you make the complex—simple? How do you solve for X?
Experience Improvement
Technology & Services Built for XI
Ready to learn how our innovative technology and services can improve experiences for your customers and employees?
Built for Enterprise Improvement
Built Around Human Behavior
Built to Enable Customer and Employee Experience Improvement
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
