Pearl-Plaza for Insights Leaders
Integrated Experience Management for Insights Leaders
Empower Stakeholders, Enable Data Driven Decisions & Realize Revenue
Start Improving CX Today!
Our Customers
Foot Locker Customer Data Powers Store Experience Transformation
- #4 Forbes’ Most Engaged Cos.
- 84.4% OSAT, up six points
- Increased productivity
Leading Manufacturing Co. Finds Massive Revenue Opportunity
- +12.7 Dealer NPS rating
- Each +1 NPS = +330K Opp.
- Knowledgeable Sales Team
U.S. Cellular Boosts Customer Feedback To Drive Action
- +400% Customer Feedback
- 50% Call Center Savings
- +500% Shareholder Earnings
Your Customer Experience Determines Whether you Build Loyalty or Lose it
As a strategic insights leader, you need to provide your stakeholders answers to very specific business questions – by going beyond existing customer signals with an integrated experience strategy.
Stronger Signals
Richer Insights
Smarter Actions
Integrated CX
Become a Single Source of Data Truth
Pearl-Plaza’s solutions for Insights Leaders help teams quickly and easily connect the dots for a single source of truth across all types of feedback channels and experience signals. Easily conduct in-platform sophisticated analysis to uncover insights that generate a tangible competitive advantage
Easily Aggregate Data for a More Holistic Perspective
A modern, open platform design and a patented data-agnostic pipeline for seamless workflows across all feedback channel types. By combining customer data from every touchpoint, review, and conversation into a single platform, you have a comprehensive view of your customer experience.
Accelerate Decision-Making With Real-Time Insights
Whether you’re launching ad-hoc surveys to current customers on the fly, leveraging a global panel of consumers, or benchmarking yourself against the competition, Pearl-Plaza’s self-serve insights tools empower you to perform modern market research in a matter of minutes.
Your Strategic Partners for CX Transformation
World-class advisory, research and insights, and managed services that drive lasting CX transformation led by our data scientist- and PhD-led Strategic Insights team — we go beyond technology to help companies recognize and prove the power and value of experience initiatives.
It’s Not AI or Humans, it’s AI for Humans
Award-winning AI, Fine-tuned by Human Expertise
Insights Leaders know that staying ahead of AI advancements isn’t just beneficial — it’s essential to maintaining competitive advantage and delivering transformative customer experiences. With industry-leading LLM technology, teams uncover deeper feedback patterns, anticipate emerging trends, and translate complex data into actionable strategies.
Identify Trends and Predict Customer Behavior
Pearl-Plaza’s advanced analytics is applied to data from other sources (financial, operational, and customer data) to conduct linkage analyses to understand which key experience influencers to prioritize. Define the impact and predicted improvements in the bottom line.
Get a Complete, Integrated View of CX
AI Journey Insights
AI Journey Insights helps leaders understand their customers’ journeys in less time and at a lower cost than traditional methods. Generative AI initially identifies and defines the various touchpoints in a customer journey, and a trained ML model then automatically categorizes incoming multichannel feedback for downstream analysis— without the need for complex listening programs.
Retain and Grow Your CustomersConversational Intelligence
Enhance your understanding of feedback and performance across the business with conversational analytics of every interaction—calls, chats, emails, you name it! Gain insights that elevate experiences and optimize organizational effectiveness.
Reduce Cost to Serve
Our Solutions
Flexible Offerings Designed Around Your Organizational Readiness
With Pearl-Plaza, you get more than a best-in-class platform and market-leading unstructured analytics abilities; you also get access to CX services, such as market research projects, executive-level insights, and recommendations based on your business objectives.
Accelerate Growth With Industry Context and Benchmarking
A repository of global benchmarking data crosses all major industries and the national companies within with a detailed ‘CX Standards’ benchmark offering, contextualizes business performance, and understands industry-specific KPIs that drive growth and steal market share.
Personalized Interactions Build Genuine Connections
Impersonal, inconsistent interactions damage customer trust and brand loyalty. By empowering businesses to deliver brand-aligned, personalized interactions and consistent, meaningful experiences, businesses foster genuine relationships that ensure customers feel valued and understood
Strategic Services and Partnership Approach
Deep industry expertise and a value realization approach to client success mean Leaders are empowered through strategic guidance oriented around your organizational readiness. Pearl-Plaza’s global team of strategic services acts as an extension of your CX team for a true partnership approach.
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