Customer Feedback

Turn experience signals into transformative, actionable insights

Reputation Management

Turn social ratings and reviews into revenue

Conversational Intelligence

Find opportunities to elevate customer and agent experiences

Digital Listening

Drive better online experiences and increase user satisfaction

Market Research

Gain a competitive advantage by uncovering customer trends

Advanced Analytics & AI

Let AI take the guesswork out of your CX program

Employee Experience

Turn company culture into your competitive edge

Advisory & Platform Services

Human expertise to complement leading technology

XI Platform Overview

Get to know the world’s most recommended CX platform

Listen

Collect feedback from every perspective, from every channel

Report

Create and share stories that inspire business-wide customer-centricity

Analyze

Dive into your experience data and uncover meaningful insight

Improve

Take informed action to recover at-risk customers and improve results

Mobile Application

Improve customer experiences anywhere, from the palm of your hand

Text Analytics

Make smarter decisions with industry leading natural language processing

Integrations

Infuse experience intelligence into every enterprise system

Data Management

Conquer your most demanding data management needs

Artificial Intelligence

Revolutionize CX with award-winning AI

Security & Scalability

Built for scalability and best-in-class data security

Customer Stories

Learn how leading brands grow their business with Pearl-Plaza

Blogs & Podcasts

Actionable industry content to gain insight and spark ideas

Resource Library

Proprietary data and strategies from top experience improvement experts

Events

Learn with live webinars, roundtables, and panel discussions, or browse the on-demand catalog of past events

About Us

Take a break and learn about our team and what makes us tick

Careers

Want to unlock your full potential? Explore our current careers

News

Learn about leading-edge innovations and employee and company accolades