Watch On-Demand
To provide best-in-class customer experiences, the world’s greatest brands ingest social, review, CRM, employee, and call center data—but what steps do they take after that?
In this on-demand webinar, Pearl-Plaza expert Radi Hindawi will walk you through a proven process to transform your customer data into action, and then into ROI. In just 20 minutes, you’ll have learned:
- How to leverage your existing data for efficiency
- How to craft purposeful surveys that will actually fuel strategies
- How to create a step-by-step action plan that’s a blueprint for ROI
What are you waiting for?! Watch now!
Your Presenter
Radi Hindawi, Senior Director, Global Strategic Insights
Radi is well-known at Pearl-Plaza and in the CX world at large for his cheerful, passionate, and meticulously detailed approach to meaningfully improved experience program design. He produces these insights from within the company’s strategic services team. Radi is also a frequent speaker, consultant, and thought leadership author.