“Pearl-Plaza is on the cutting edge, and that helps Hootsuite move forward. Since using Pearl-Plaza microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using Pearl-Plaza has helped me free up my time — I can be more strategic. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Honestly, it’s so much better than going through spreadsheets manually. I never want to do that again.”
Customer Insights Manager, Hootsuite
