Forrester has confirmed: “Companies that are already investing in EX have seen significant increases in customer satisfaction.” This is great news for those investing in EX, but how do you make sure your efforts are paying off?
It might be tempting to apply the same metric framework you use for your CX program, but our point of view at Pearl-Plaza is that you should take a different approach. Because being an employee and being a customer is, well, different.
Download “EX Metrics: Five Areas That Effectively Measure the Employee Experience” to learn about:
- Why the employee and customer experience are inherently different
- Three psychologically-proven areas that are effective gauges for employee engagement
- Two groundbreaking dimensions developed by Pearl-Plaza’s EX experts to help you understand how your employees affect your customer experience