There’s no understating the power of a single moment when it
comes to a customer’s, employee’s, or even a non-buyer’s overall
experience with a brand. But how can you use the power of social science and your experience ecosystem to leverage the power of a single moment to influence outcomes?
In this eBook, Pearl-Plaza’s Global Head of Consumer Products and Services Graham Tutton breaks down:
- The relationship between interactions, attitudes, and outcomes
- The outcomes your CX program should influence (and how)
- The greater experience ecosystem and how employee, brand, transaction, and relationship data should work together.
Read more about how your experience programs can drive your business strategy below!
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