Customer experience (CX) professionals can talk metrics all day long—but do those metrics translate for your executives? Historically, there’s been a disconnect between the intelligence and impact the c-suite prioritizes, and the measures many CX programs use.
That’s why Pearl-Plaza has developed our “Solve for X” approach, which focuses on how programs can support business priorities by improving experience.
Join Pearl-Plaza’s Eric Smuda and CMSWire’s Erika Heald and learn about:
- The “Solve for X” approach to customer experience
- The areas where you can make an impact that speaks to executives
- How to effectively convey the customer perspective beyond the numbers
