Employees. Locations. Line lengths. We’ve all heard plenty about these key-drivers of customer experience, but it can be easy to overlook one of the most important factors: your product.
If you’re looking to optimize your product, your customer data is the place to start, but where do you go from there? Join Pearl-Plaza’s Jim Katzman and David Draper as they discuss how to identify areas for improvement, create an action plan, and sustain progress for a product that delights customers and drives loyalty.
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