Pearl-Plaza client, Harvard Pilgrim, was in a season of transformation with its customer experience (CX) program. With its sights set on an ROI-focused program that makes the healthcare experience better for the individuals and communities it serves, Harvard Pilgrim sat down with the Pearl-Plaza Strategic Insights Team to look at its existing program, and create a strategy that will help the brand realize both short- and long-term goals.
Watch to hear the full story from Harvard Pilgrim’s VoC Program and Strategy Lead Tiffany DaSilva!