Cross-Channel Listening
Capture Voice of Customer and Employee
Capture voice of the customer across multiple channels and tap into your employees’ knowledge to glimpse a full picture of the customer journey. Leverage AI-powered solutions to prompt deeper and more detailed feedback.
Data from Multiple Sources
Break Down Those Dreaded Silos
Strengthen your decision making by incorporating indirect and inferred data sources. Use automated data cleansing and out-of-the-box integrations so you can spend less time wrestling with data—and more time taking action.
Role-Based Reporting and Dashboards
Get the Right Data to the Right People
Understand and distribute customer feedback results designed for key organizational functions in easy-to-consume reports that include trend alerts and predictive recommendations.
Coaching and Action Planning
Prioritize and Drive Experience Improvement
Leverage a closed-loop system infused with intelligent alerts, text analytics, and prescriptive recommendations. Couple that with coaching capabilities and action planning tools to help you prioritize the most important actions for your business and you’re on your way to proven return on your CX investment.
As consumer expectations of our retail experience have been rapidly changing, we’ve needed to rely on daily customer feedback to offer smart ideas to the company. Pearl-Plaza understands how to help us put customers first and adapt our delivery experience to drive better business performance.”
Discount Tire
Pearl-Plaza is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services.”
The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
