Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022
Named Best Overall NLP Company 2023
Fastest Time to ROI
Highest User Ratings of all Voice of Customer Companies
See the insights Spotlight can unlock
Spotlight is a web-based business intelligence application for analyzing and finding value in unstructured, semi-structured, and structured text documents such as comments, reviews, surveys, tickets, chat logs, transcripts, and more.
Book a DemoSpotlight Technology Overview
Natural Language Processing Features
Sentiment Analysis
Entity Recognition
Categorization
Theme Analysis
Intention Detection
Summarization
Effort Detection
Emotion Detection
Enterprise-Grade Text Analysis
Integrate and analyze multiple feedback channels for trends and performance tracking
- Evaluate success across locations, to replicate in underperforming sites.Â
- Determine necessary changes in messaging or response to fulfill audience needs.Â
- Monitor customer signals and respond accordingly to emotions, effort, and intent.
Action-Oriented Impact Prediction
Establish priorities by analyzing key drivers and running predictive simulations
- Identify the factors that drive stakeholder behaviors and desired outcomes (such as loyalty, retention, churn).
- Prioritize key business drivers based on all available experience data.Â
- Determine next best actions and strategies to achieve desired results.
Highly Customizable for Greater Accuracy
Fully-tunable industry packs to broaden our strong foundation
- Extend or revise topics to match your focus areas
- Add business-specific entities
- Build category taxonomies, include blocklists, and moreÂ
Drive Executive and Stakeholder Engagement
Break down silos, eliminate blind spots, and foster better decision making
- Share dashboard links
- Export to Microsoft PowerPoint
- Download data in .csv or .json format for integration with BI or data analytics infrastructure.
Combined Technology and Services That Drive Outcomes
Our customers like doing business with us because we are customer obsessed
- We meet you where you are and take you where you want to be.
- Tailored program roadmaps to your needs.
- Fastest issue resolution and continuous program improvement.Â
Most-Powerful NLP Processing Engine
Our patented architecture enables us to process faster and more efficiently, passing the savings on to you:
- Transparent pricing scales with you, at your pace, as your program flexes and your data needs evolve.
- Efficient Pearl-Plaza AI technology underpins Spotlight
- Process huge amounts of data quickly for lower overall platform expense.
Tyler Saxey, Director Customer Experience, Foot Locker