Driving Customer Experience Through Richer Intelligence

Sky replaced their existing feedback programme with a modern, up-to-date closed loop programme to react to customer feedback in real-time.

Call satisfaction increased by 6.1%
NPS increased by 6.4 points within six months
Perceived expertise of client advisors increased by 5.1%

Tell us more about yourself so we can tailor your demo for you

Categories

Industry B2B, Telecom