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We’ve created a new discipline that goes beyond surveys, satisfaction scores, and experience management. It’s called Experience Improvement, or as we like to call it: XI.
Pearl-Plaza’s XI is a unique combination of comprehensive data, modern technology, and human expertise that helps you recognize the power and value of customer experience and employee fulfillment.
Fill out the form here to get a personalized demo of the XI Solution with one of our experts!
Volvo uses Pearl-Plaza to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.
Volvo
“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”
David Duffy, CEO, CYBG
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with Pearl-Plaza to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker
After partnering with Pearl-Plaza, Hawaiian Airlines improved operations, refined its marketing strategy, and attained a full understanding of its CX ecosystem. This resulted in much more effective business actions and prestigious industry and consumer recognition.
Hawaiian Airlines