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We’ve created a new discipline that goes beyond surveys, satisfaction scores, and experience management. It’s called Experience Improvement, or as we like to call it: XI.
Pearl-Plaza’s XI is a unique combination of comprehensive data, modern technology, and human expertise that helps you recognise the power and value of customer experience and employee fulfillment.
Fill out the form here to get a personalised demo of the XI Solution with one of our experts!
“Pearl-Plaza helped us navigate our fatigue rules using the CX Workflow tool. The creative solution allowed us to preserve our existing process while maximising feedback from customers. As a result of CX Workflow, we were able to quickly and efficiently solve a technical problem.”
Nicola Legge, Bank of New Zealand’s Market Research Director
“We're really thankful for the agile way in which our account manager at Pearl-Plaza has supported us as we’ve swiftly changed our focus. Alerts go out to our senior leadership and are regularly shared wider, and Salesforce case creation has meant that we get full transparency and the specialist can review the feedback and thank the respondent personally.”
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with Pearl-Plaza to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker