Omnichannel Reporting
AI-Driven Storytelling at Every Level
Connect your CX insights with every enterprise system, ensuring your stakeholders have the comprehensive toolkit they need for customer-centric decision-making
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Out-of-the-box reports—from collection to action
Self-serve report and dashboard creation
Omnichannel program performance
Advanced sharing, publishing, and data privacy
Actionable insights for improved business outcomes
Mobile optimized reporting for the frontline
From CX program owners and service reps to regional managers and the entire C-suite, Pearl-Plaza gets you the richest insights with the help of configurable reports and dashboards. Now you can easily design, build, run, interpret, and socialize customer data to turn insights into action.
Out-of-the-box Reporting
Understand CX Program Performance in Seconds
Quickly see what’s impacting your main metrics, and develop action plans for the opportunities you’ve identified. With data filters and variable grouping, you can be sure to capture the right insights, for the right audience, delivered at the right time.
Report and Dashboard Builder
Create Your Own Stories—No Code Required!
Easily create reports and dashboards from scratch for truly tailored insights. Our intuitive editor helps you build visualizations leveraging drag and drop options that allow for drill through reporting to the deepest level of data.
CX Program Reporting
Omnichannel Data Analysis
Combine all feedback–both structured and unstructured data such as surveys, reviews, transcripts, videos and more. Visualize everything in one place with personalized dashboards or export data to other business systems.
Recommendations
Prescriptive, Actionable Insights
Giving staff broad recommendations such as “keep the dressing rooms clean” is rarely effective. But being able to pinpoint specific times at which (and employees with whom) issues are happening sets the stage for specific and actionable improvements.
Learn MoreField Reporting
Scalable Insights for Every Location
Deliver reporting on-the-go for location managers to access insights and drive better experiences from the front-lines. Gain an understanding of variables impacting your key drivers, and access summary feedback metrics from the convenience of a mobile device.
Executive Reporting
Convenient, Targeted Reporting for Every Executive
Whether your CEO prefers slide presentations, spreadsheets, dashboards, or a mobile application, XI can automate the reports any busy executive needs to keep customers front of mind and drive CX improvement from the top down.
Extensive Widget Options
High Impact Visuals for Storytelling
Bring your reporting to life with drillable charts and graphs in dashboards. With effective visualizations you and your team can understand, transform, and realize improved customer experiences.
Custom Reports
Need Something More Bespoke? We’ve Got Experts for That.
Pearl-Plaza has a deep bench of data scientists, dashboard builders, and CX program consultants to help guide you on best practice, or build something new for you!
Competitive Benchmarking
Displace Your Competition with Online Reputation Management
With Pearl-Plaza you gain actionable insights to compare your brand with competitive offerings, so you can outrank the local competition and dominate search visibility.
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
