Strongest Customer Signals
Collect and Connect Feedback at Every Stage of the Customer Journey
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Ingest feedback from every channel, in every format
Create unique surveys that delight respondents
Invite the right audience, at the right time, in the right channel
Solicit more actionable feedback with AI-powered conversations
Enrich with behavioral data for a complete view of the experience
Let Pearl-Plaza revolutionize your feedback collection to actively listen to your customers in real-time, across every channel. Integrate that feedback and enrich with behavioral and contextual data to help you generate the most impactful, actionable insights.
Omnichannel Feedback
Hear From Every Customer, from Every Segment
Everyone is different and communicates through their preferred channels in unique ways. Engage a broader segment of users on their terms—from surveys, email, SMS, website, call center, and everything in between.
Survey Builder
Create Surveys Customers Want to Respond to
Make your own surveys or pick a pre-built ADA-compliant template that allows you to determine branding, question types, logic, design, and more all from one intuitive interface. If you need help, we’ve got experts on call to lend a hand!
Engagement Engine
Dynamic Interactions, Not Interrogations
Pearl-Plaza’s patented, AI-Powered Engagement Engine™ encourages rich conversations by intelligently listening and responding to customers in real time, eliciting not only more, but more valuable responses.
Learn MoreConversational Intelligence
Improve Your Team’s and Customer’s Experiences
Bring in conversational data from everywhere to get the complete perspective on the experiences you deliver. Whether it’s raw audio, threaded conversations, or a transcript—we’ll make sense of it for you.
Reputation Management
Expand Your View with Social Reviews
Generate, respond to, and amplify reviews to better understand customer’s, build trust, and uncover key insights. Embed online review sites and stories alongside your experience data to gain the full spectrum of the customers’ voice.
Learn about Reputation ManagementWant to see how easy it is to modernize your feedback collection?
Book a DemoRapid Resolution Engine
Solve Customer Inquiries in the Moment
Use natural language processing to determine the appropriate customer resolution instantly by routing customers to the correct answers, links, and knowledge base articles to resolve their concerns in real-time—reducing call center volume and failure demand.
Learn MoreIntelligent Listening
Integrate and Automate Invitations
Trigger your invitations for surveys, reviews, or ratings from existing systems like Salesforce, Zendesk, Marketo, Hubspot, Microsoft Dynamics, Adobe and more
Learn More About Our IntegrationsMicrosurveys
Frictionless Listening at Every Digital Touchpoint
Learn how to improve your digital product onboarding, enhance the experience, support customer interactions, and strengthen relationships with intelligent microsurveys that capture key drivers of NPS, CSAT, and CES at meaningful digital touchpoints.
Learn MoreSince using Pearl-Plaza…we’ve been able to [triple] our Net Promoter Score. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Pearl-Plaza is on the cutting edge, and that helps Hootsuite move forward.
– Customer Insights Manager, Hootsuite
Multimedia Feedback
Image and Video Collection
Photos, videos, and audio files provide a depth of understanding and emotion that supplements traditional text feedback and reviews. Let AI turn rich media qualitative insights for product, service, and CX improvements.
Operational and Behavioral Data
Go Beyond the Voice of Customer
It’s not just what customers say, it’s also what they do that provides a signal. Capture behavioral and contextual data from your operational systems, ticketing systems, and other integrations to get a holistic view of the customer experience.
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See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
