Strongest Customer Signals

Collect and Connect Feedback at Every Stage of the Customer Journey

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Ingest feedback from every channel, in every format

Create unique surveys that delight respondents

Invite the right audience, at the right time, in the right channel

Solicit more actionable feedback with AI-powered conversations

Enrich with behavioral data for a complete view of the experience

Let Pearl-Plaza revolutionize your feedback collection by actively listening to your customers in real-time across every channel. Integrate that feedback and enrich it with behavioral and contextual data to help you generate the most impactful, actionable insights.

Omnichannel Feedback

Hear From Every Customer, from Every Segment

Everyone is different and communicates through their preferred channels in unique ways. Engage a broader segment of users on their terms—from surveys, email, SMS, website, call center, and everything in between.

Survey Builder

Create Surveys Customers Want to Respond to

Make your own surveys or pick a pre-built ADA-compliant template that allows you to determine branding, question types, logic, design, and more all from one intuitive interface. If you need help, we’ve got experts on call to lend a hand!

AI-Powered Conversational Surveys

Dynamic Interactions, Not Interrogations

Pearl-Plaza’s patented, AI-Powered Active Listening™ encourages rich conversations by intelligently listening and responding to customers in real time, eliciting not only more feedback, but more valuable responses.

Conversational Intelligence

Improve Your Team’s and Customer’s Experiences

Bring in conversational data from everywhere to get the complete perspective on the experiences you deliver. We’ll make sense of it for you, whether it’s raw audio, threaded conversations, or a transcript.

Reputation Management

Expand Your View with Social Reviews

Generate, respond to, and amplify reviews to better understand customer’s, build trust, and uncover key insights. Embed online review sites and stories alongside your experience data to gain the full spectrum of the customers’ voice.

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Want to see how easy it is to modernize your feedback collection?

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Rapid Resolution Engine

Solve Customer Inquiries in the Moment

Use natural language processing to determine the appropriate customer resolution instantly by routing customers to the correct answers, links, and knowledge base articles to resolve their concerns in real-time—reducing call center volume and failure demand.

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Intelligent Listening

Integrate and Automate Invitations

Trigger your invitations for surveys, reviews, or ratings from existing systems like Salesforce, Zendesk, Marketo, Hubspot, Microsoft Dynamics, Adobe and more

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Microsurveys

Frictionless Listening at Every Digital Touchpoint

Learn how to improve your digital product onboarding, enhance the experience, support customer interactions, and strengthen relationships with intelligent microsurveys that capture key drivers of NPS, CSAT, and CES at meaningful digital touchpoints.

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Since using Pearl-Plaza…we’ve been able to [triple] our Net Promoter Score. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Pearl-Plaza is on the cutting edge, and that helps Hootsuite move forward.

– Customer Insights Manager, Hootsuite

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Multimedia Feedback

Image and Video Collection

Photos, videos, and audio files provide a depth of understanding and emotion that supplements traditional text feedback and reviews. Let AI turn rich media qualitative insights for product, service, and CX improvements.

Operational and Behavioral Data

Go Beyond the Voice of Customer

It’s not just what customers say, it’s also what they do that provides a signal. Capture behavioral and contextual data from your operational systems, ticketing systems, and other integrations to get a holistic view of the customer experience.

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See ROI in Half the Time

Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

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