Surfacing Trends
Effectively Prioritise Important Resources
No more digging through raw data to identify opportunities to save time and money. Alerts, reports, and dashboards let you see the whole picture in seconds, giving you more time to focus on where you can reallocate resources, cut costs, and optimise your operations.
Tracking Results
It's Here: The Results-Driven Century
Operations teams are naturally results driven (delivering more to the bottom-line is your goal) so why not track key metrics like time spent, NPS, OSAT, and churn rate all in one place. Easily manage and identify the results of all your experience program efforts with just a few clicks.
Data-Driven Decisions
Inform Business Decisions Using Data Intelligence
It’s up to you to run a tight ship. Decisions need to be made– how many employees are needed in this department? What kind of budget will this project require? Decisions of this magnitude cannot be made based purely on anecdotal evidence. The good news is, you can justify your decisions with data–and who can argue with that?
Linkage Analysis
Organisational Connections Lead to Business Agility
Make strategic decisions about resource allocation by identifying how internal CX programs work together and impact your overall business objectives. Couple that with voice of employee listening posts, and you’ll be well positioned to understand not only how your programs work together, but where to prioritise action to manage overhead, reduce spend, and reallocate resources.
Pearl-Plaza is a good fit for organisations looking for an ROI-focused technology and services partner.”
The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
