XI Experience Clouds
From third-party delivery to distributed workforces to telemedicine, the ways we shop, dine, work, and receive care are forever changed—and will continue to evolve. The XI Experience Clouds are thoughtfully crafted to help you synthesise disparate data sources and identify emerging trends.
Each cloud provides a suite of applications—augmented by industry-specific specialists—that enable the jobs to be done within various departments. Whether it’s your human resources team, digital marketing specialists, or operational data analysts, the Experience Clouds ensure the right people at your company have access to the information and insights they need, enabling streamlined workflows, immediate action, and measurable improvement.
Experience clouds
Identify the Moments that Matter
Built on a robust and modern architecture, Experience Clouds can be used individually or in combination to create a holistic view of your organisation’s experience improvement initiatives.
Learn MoreCustomer Experience
Increase Customer Value
The CX Cloud is a single source of truth for customer data—a digital watercooler that helps facilitate conversations among colleagues with one purpose in mind: improving the customer experience.
ServicesCustomer Experience
Limitless Integrations
With customer data in one place, and the ability to integrate additional data sources via API, the CX Cloud empowers you to improve experiences and increase customer value by acquiring more customers, earning more business from existing ones, retaining them longer, and making their experiences simpler. Who wouldn’t want that?
Integrations
Data From Every Source
It helps you go beyond direct feedback (e.g., surveys and chat logs) by incorporating indirect (e.g., social reviews and mentions) and inferred (e.g, CRM and point-of-sale) data sources—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.
Give Your Employees a Voice
Plus, employees excel when they have a voice. The employees’ perspective on improving delivery of customer experience—known as Voice of Employee—provides brands with a unique look into customers’ experiences, emotions, delights, and struggles. Pearl-Plaza’s VoE solution can be implemented at established touchpoints and intervals, leveraged through ad hoc invites and “always open” portals, or built into your closed loop process for real-time understanding of issue resolution and root cause.
MARKET EXPERIENCE
Modern Market Research
From pricing to products to how and where to advertise, Voice of Customer data contains an undeniable wealth of intelligence. And while leveraging the data you already have can help you answer your most pressing questions—sometimes you need more.
MX focuses on intelligence from the broader market—competitors, non-purchasers, and other market dynamics not contained within traditional CX programs. The MX Cloud helps you understand how to differentiate from competitors, attract new customers, identify emerging trends, and measure the success of marketing campaigns.
Market experience
Gain a Competitive Advantage
Whether you’re launching ad-hoc surveys to your customers on the fly, leveraging a global panel of consumers, or benchmarking yourself against the competition, the MX Cloud empowers you to perform modern market research in a matter of minutes.
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
