Automate recommendations to help teams take quick informed action
Socialise feedback, and celebrate exceptional experiences
Empower teams to close the loop in channel, at the location and business level
Increase efficiencies by capturing the employee perspective
Create scalable action plans to drive systemic experience improvement
Experience Improvement is a result of targeted, effective action—at scale. With Pearl-Plaza, you have the tools to manage and resolve cases at the individual level, create segments for automated action, and socialise feedback to create a transformational culture of customer-centricity.
Closed-Loop Management
Accelerate and Automate Your Feedback Resolution
Create cases, receive real-time alerts and status updates and ensure issues are addressed immediately at every level. Seamless and open in-app communication makes handling cases easier than ever.
Learn MoreAction Planning
Coach Employees with Smart Recommendations
Determine where to focus your efforts by providing automated recommendations based on actual customer data. With customised, role-based action plans, managers are able to create standard actions across the organisation to drive continuous improvement.
Intent Prediction
Preempt and Prevent Negative Customer Experiences
Detect what your customer intends to do next: purchase, recommend, complain, praise, or churn. Leverage these insights to stay ahead of the game and protect potential revenue loss by launching rescue campaigns to keep customers for a lifetime.
Learn MoreMoments Mobile
Any Time, Anywhere Experience Improvement
Easily share curated views of data for a tailored end-user experience. These insights help you connect with the experiences your business delivers on-the-go and helps you take action by sharing feedback, collecting like comments, and closing the feedback loop.
Learn MoreReward and Recognise
Create a Customer-Centric Culture
Engage the business in your customer experience program—letting your employees know when they’re doing great and help remedy issues as they arise.
Learn MoreData Exploration
Act on 100% of Your Experience Data
Take the blinders off and explore both structured and unstructured data—including voice, web, video, and social—in one place using basic and advanced search capabilities.
Learn MoreDigital Signage
Give the Customer a Voice in Every Decision
Monitor and display real-time feedback through a curated data feed—on a mobile app or displayed on monitors strategically positioned throughout an office environment to keep the business customer-focused.
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
