Improving experiences across channels is a result of intelligent, targeted, AI-driven action at scale. With Pearl-Plaza, you have the tools to manage and resolve customer issues, create segments for automated action, and socialize feedback to create a transformational culture of customer-centricity.
Automate recommendations for informed action
Socialize feedback, and celebrate exceptional experiences
Empower teams to close the loop at every level
Capture the employee perspective
Create scalable action plans for systemic improvement
Data exploration
Act on 100% of Your Experience Data
Take the blinders off and explore both structured and unstructured data—including voice, web, video, and social—in one place using basic and advanced search capabilities.
Learn MoreClosed-loop management
Accelerate Your Feedback Resolution
Easily create, search, and update cases with real-time alerts to ensure issues are addressed immediately at every level. Seamless and open in-app communication makes handling cases easier than ever.
Learn moreRapid resolution
Automate Response Resolution Using Natural Language Processing
Automatically resolve customer issues in the moment with Pearl-Plaza’s Natural Language Processing, and instant closed loop management response generation. Systematically identify what action to take and resolve customer issues before feedback ever reaches your services team.
Action planning
Coach Employees with Smart Recommendations
Determine where to focus your efforts by providing automated recommendations based on actual customer data. With customized, role-based action plans, managers are able to create standard actions across the organization to drive continuous improvement.
Learn More
Intent prediction
Preempt and Prevent Negative Customer Experiences
Detect what your customer intends to do next: purchase, recommend, complain, praise, or churn. Leverage these insights to stay ahead of the game and protect potential revenue loss by launching rescue campaigns to keep customers for a lifetime.
Learn MoreReputation management
Build Brand Trust and Turn Reviews into RevenueÂ
Leverage AI review responding, auto-generate new reviews, and optimize business listings to dominate search engine results and acquire new customers. As a result, you can also build customer trust, while increasing brand visibility.
Moments mobile
Any Time, Anywhere Experience Improvement
Easily access omnichannel experience segments from a mobile device, and share curated views for a tailored end-user experience. These insights help you connect with the experiences your business delivers on-the-go and helps you take action by sharing feedback, collecting like comments, and closing the feedback loop.
Learn MoreReward and recognize
Create a Customer-Centric Culture
Engage the business in your customer experience program—letting your employees know when they’re doing great and help remedy issues as they arise.
Learn More
Advocacy board
Give the Customer a Voice in Every Decision
Monitor and display real-time feedback through a curated data feed—on a mobile app or displayed on monitors strategically positioned throughout an office environment to keep the business customer-focused.Â
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
