Combine rich insights from millions of contact center interactions with all other feedback channels, to paint a complete picture of your customers’ experiences.

Analyze feedback across all channels — even voice interactions

• Contact center intelligence allows Pearl-Plaza customers to analyze contact center interactions and turn them into a holistic CX strategy by integrating voice, chat, and email correspondence into Pearl-Plaza’s Spotlight platform.

Break down data silos with Contact Center Intelligence

• Pearl-Plaza’s Contact Center Intelligence will revolutionize your customer service operations, improve agent performance, and drive business expansion – automated categorization allows for streamlined data and better insights.

Leverage insights from 100% of your call center data

• Pearl-Plaza provides a single point of truth for contact center conversational analytics, with AI-powered insights into agent performance, coaching opportunities, product issues, and revenue-driving initiatives.