Healthcare Patient Experience Management

Patient Behaviours are Changing

Today, patients treat their healthcare choices like other purchasing decisions—approaching them with more power, knowledge, and options than ever before. And in times like these, healthcare providers who practice empathy and elicit trust will come out ahead.

Exceed Patient Expectations with Pearl-Plaza

With intentionally-designed patient experience applications and decades of expertise working in the healthcare industry, Pearl-Plaza can help you understand and improve patient experiences—allowing you to exceed their expectations and increase retention, referrals, and cost optimisation.

It’s Time to Personalise Patient Intelligence

The unfortunate truth is most people dread healthcare experiences. With Pearl-Plaza, you won’t add to that inherent stress by asking unnecessary experience questions. Instead, with all relevant patient information in the XI Platform—from historical experience data, to procedure codes, to operational and financial data—you’ll have the context you need to provide service that exceeds expectations.

Be Patient-Centered, from Start to Finish

Every patient experience is unique. From scheduling an appointment to seeking test results, each interaction has the potential to impact patient outcomes. With Pearl-Plaza’s journey intelligence tools, you can identify and gather insights on the moments that matter to patients, leaving you fully equipped to meet patient needs throughout the entire treatment journey.

Happy Staff. Healthy Patients.

It’s no secret employees in healthcare are perpetually stressed. Burnout rates are high, and the consequences of disengagement can be devastating. With comprehensive offerings ranging from leadership development to engagement improvement—coupled with linkage analyses to understand how employees are impacting patients—you’ll be confident in your employees’ dedication to exceeding expectations.