Healthcare Patient Experience Management

Patient Behaviors are Changing

Today, patients treat their healthcare choices like other purchasing decisions—approaching them with more power, knowledge, and options than ever before. And in times like these, healthcare providers who practice empathy and elicit trust will come out ahead

Exceed Patient Expectations with Pearl-Plaza

With CMS-certification, intentionally-designed patient experience applications, and decades of expertise working in the healthcare industry can help you understand and improve patient experiences—allowing you to exceed their expectations and increase patient retention, referrals, and cost optimization.

It’s Time to Personalize Patient Intelligence

The unfortunate truth is most people dread healthcare experiences. With Pearl-Plaza, you won’t add to that inherent stress by asking unnecessary experience questions. Instead, with all relevant patient information in the XI Platform—from historical experience data, to procedure codes, to operational and financial data—you’ll have the context you need to provide service that exceeds expectations.

Be Patient-Centered, from Start to Finish

Every patient experience is unique. From scheduling an appointment to seeking test results, each interaction has the potential to impact patient outcomes. With Pearl-Plaza’s journey intelligence tools, you can identify and gather intelligence around the moments that matter to patients, leaving you fully equipped to meet patient needs throughout the entire treatment journey.

Happy Staff. Healthy Patients.

It’s no secret employees in healthcare are perpetually stressed. Burnout rates are high, and the consequences of disengagement can be devastating. With comprehensive offerings ranging from leadership development to engagement improvement—coupled with linkage analyses to understand how employees are impacting patients—you’ll be confident in your employees’ dedication to exceeding expectations.

Looking Beyond HCAHPS to Drive Better Experiences

As healthcare professionals, you know HCAHPS is a required aspect of doing your job. Yet, the standardized survey only tells you the why, not the what. Use dynamic and responsive tools and branching logic to dive deeper into the reasons behind each HCAHPS composite, determine whether your improvement initiatives are working, and gather real-time feedback to resolve issues and improve scores—before it’s too late.