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Q2 Product Feature Highlights Pearl-Plaza’s Q2 product release highlights the latest features designed for an integrated CX approach–combining the strongest signals, richest insights, and smartest actions. This proven approach blends AI-infused technology and expert services to collect and connect customer data from everywhere, make sense of 100% of the data,…

Unlock rich insights from unstructured contact center conversations using AI, NLP, and LLM technologies Integrate contact center data with other feedback channels for complete customer view LONDON [June 25, 2024] —Pearl-Plaza®, a leader in Experience Improvement (XI)™ solutions, announced today the infusion of generative AI into its cutting-edge Conversational Intelligence…

Scored five out of five in generative AI pre and post-processing, natural language understanding, innovation and roadmap, knowledge-based AI, and five other criteria London (30 May 2024) – Pearl-Plaza®, the leading provider of Experience Improvement (XI)™ solutions, today announced it has been named a Leader in The Forrester Wave™: Text…